Privacy Policy

Last updated: 12/04/2026

1. Introduction

Crest IPTV (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and Irish data protection legislation. We are based in Ireland and serve customers primarily in Ireland and the European Union.

2. Information We Collect

We collect the following types of personal data: your name and email address (when you contact us), your WhatsApp number (for subscription management and support), payment information (processed securely through third-party payment providers — we do not store card details), device information and IP address (for service delivery and troubleshooting), and website usage data via cookies (see our Cookie Policy).

3. How We Use Your Data

We use your personal data to: provide and maintain our IPTV service, process your subscription and payments, communicate with you about your account and support requests, send renewal reminders (not marketing without consent), and improve our service quality and website experience.

4. Legal Basis for Processing

Under GDPR, we process your data based on: contractual necessity (to provide our service), legitimate interest (to improve our offerings and prevent fraud), consent (for optional marketing communications), and legal obligation (where required by Irish or EU law).

5. Data Sharing

We do not sell your personal data. We may share data with: payment processors (PayPal, Stripe) for transaction processing, hosting providers for website and service delivery, and law enforcement if required by Irish or EU law. All third-party providers are GDPR-compliant.

6. Your Rights

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data (“right to be forgotten”), restrict or object to processing, data portability, and lodge a complaint with the Data Protection Commission (DPC) of Ireland. To exercise any of these rights, contact us via WhatsApp or email.

7. Data Retention

We retain your personal data only for as long as necessary to provide our service and fulfil legal obligations. Account data is retained for the duration of your subscription plus 12 months. You may request deletion at any time.

8. Contact

For privacy-related enquiries, contact us at: [email protected] or via WhatsApp on our Contact page.